Refunds

If something's wrong, we make it right.

We read every label before it reaches you — but couriers drop boxes and pickers make mistakes. Here's exactly what happens when they do.

Wrong, damaged or short-dated item

Send us a photo on WhatsApp within 48 hours of delivery and we replace it or refund it — your choice, no forms, no debate. Anything with less than three months of shelf life left counts as short-dated.

Changed your mind

Unopened items with seals intact can come back within 7 days of delivery. We refund the item price; the return courier fee is on you unless the mistake was ours.

Opened supplements and food can't be resold safely, so they can't be returned. We'd rather say that plainly than take them back and quietly reshelve them.

How refunds are paid

The same way you paid: cash with your next delivery or a courier pickup, or a Whish / OMT transfer — usually within 3 working days of the return reaching us.

Free-delivery threshold

If a return drops your original order below $75, we don't claw back the delivery fee. Life's too short.

Last updated: July 2026